Text your leads and customers from your CRM

Enflow OS lets you send and receive text messages with leads and customers from their record, run SMS campaigns, and send automatic texts from workflows and event reminders. Texts use your connected SMS number, and opt-out replies are handled automatically.

Requires a connected SMS provider and number.

How it works

  1. Connect a number. Connect your SMS provider and business number in Settings.
  2. Text one-to-one. Send and reply from the SMS inbox or the lead's record, with templates and merge fields.
  3. Automate reminders. Add text steps to workflows, event reminders and shift reminders.

What's included

Two-way SMS inbox

Conversations with each lead or customer, kept on their record.

SMS campaigns

Send a text to a segment, with opt-out handling.

Workflow texts

Text new leads instantly, confirm appointments and follow up after a job.

Event and shift reminders

Reminder texts for event guests and for crew shifts.

Templates and merge fields

Reusable messages with the lead's name and details filled in.

Opt-out handling

Stop replies are respected automatically.

Examples by industry

Home services & trades

"We're on our way" and appointment reminder texts that cut no-shows.

Salons, spas & wellness

Appointment reminders and last-minute openings sent by text.

Event & rental companies

Guest reminders, and guests can reply to confirm or cancel.

FAQ

Do I need my own phone number?

Yes. Texts are sent through the SMS provider and number you connect to your workspace.

Can customers text back?

Yes. Replies arrive in the SMS inbox and on the customer's record.

Are opt-outs handled?

Yes. Opt-out replies are recorded and those numbers are skipped by campaigns.

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