Free SaaS agreement template
This SaaS agreement template builds a software subscription agreement for business customers: the product and plan, the subscription fee and billing period, the initial term and auto-renewal notice, customer data ownership and deletion, acceptable use, support, an optional uptime promise with service credits, confidentiality and a liability cap. Download the PDF, get the Word version by email, or send it for e-signature.
This is a general template, not legal advice. It may not fit your situation or your state's laws. Have a licensed attorney review it before you use it. EnFlow is not a law firm and is not responsible for how this template is used.
What this SaaS agreement covers
- Subscription
- Fees and payment
- Term and renewal
- Customer data
- Acceptable use
- Support and availability
- Warranty
- Confidentiality
- Ending the agreement
- Limit of liability
- General terms
Questions
What should a SaaS agreement include?
A SaaS agreement should include what the customer can use and how, fees and billing, the term and renewal, who owns customer data and how it's protected and deleted, acceptable use, support and availability, warranties, confidentiality, termination and a liability cap. This template covers each one.
Can a SaaS agreement renew automatically?
A SaaS agreement can renew automatically for the same term unless either side gives notice before it ends; this template does that by default with a notice period you set. Some states have extra auto-renewal rules, mostly for consumers. This template is written for business customers.
Who owns the data in a SaaS agreement?
In this SaaS agreement template the customer owns the data it puts in. The provider uses it only to run and support the service, protects it with reasonable safeguards, doesn't sell it, and lets the customer export it for 30 days after the subscription ends.
Can a customer e-sign the SaaS agreement?
Yes, a customer can e-sign the SaaS agreement. Sign up free to send it for e-signature: your client signs online, and you can collect a deposit in the same step. The free plan includes 5 estimates, invoices and contracts a month.